We are Speke Travel, a company registered in the United Kingdom, number 13306270.

Our address is 2 Vale Cottages, Wyck Hill, Stow on the Wold, Cheltenham. GL54 1HT.

These terms and conditions are your contract with us for provision of any Holiday Services you book with us.

In this document, “you” and “your” include the lead-named person on the confirmation invoice (who must be at least 18 years old at the time of booking) and all persons on whose behalf you make a booking.

These are the agreed terms

1. Definitions

2. The contract between us

1. Speke Travel Limited Holiday Services vary. Whatever service you choose, the terms of this contract will apply unless we indicate otherwise.
2. The contract between us comes into existence when we send our confirmation invoice to you. You will have undertaken to pay for your booking and we will have undertaken to provide you with the Holiday we describe in your quote.
3. If we are unable to accept your booking, we will of course return your payment to you immediately.
4. When you make a booking with us, whether or not through our website, you have the benefit of our full compliance with the Regulations.

3. Your authority to book for others

1. If you make a booking on behalf of others as well as yourself, you guarantee that you have the authority of each of those other people to enter into the contract and that you and they have agreed to be jointly and severally liable to us. You now accept personal liability for the acceptance and compliance of each of those people, with these contract terms.
2. It is your responsibility to ensure that all of the details on your travel documents are correct and notify us of any discrepancy or misunderstanding immediately. We shall also look only to you for making payments as they become due, ensuring the accuracy of the personal details and other information supplied by other members of your party and for whatever liaison communication is necessary between you and each other party to keep them fully informed.
3. As lead member of your party, we will deal only with you in our correspondence.

4. What is included in the price of a Speke Travel Limited Holiday?

1. Travel from the meeting point to your return to the departure point as mentioned within your itinerary;
2. Accommodation and all meals as stated within your itinerary;
3. Activities as stated as included within the cost of your itinerary;
4. Flights as mentioned within your itinerary;

5. What is NOT included?

1. All other costs incurred before you board transport at the meeting point and after you return to the departure point;
2. Travel insurance or any other insurance personal to you;
3. Passport and visa costs;
4. Vaccinations and medication, before, during and after the Holiday;
5. Food and drink over and above what we include within your itinerary;
6. Gratuities you choose to give, in addition to any we give on your behalf where we consider appropriate.

6. Holiday prices

1. When you make your booking, we shall ask you for a deposit of 20 % of the total cost. Deposits are non-refundable, except as mentioned below, but in some cases may be transferable to another Speke Travel Limited Holiday. The outstanding balance must be paid at least ten weeks before your departure date. If the balance is not paid on time, we may cancel your travel arrangements and retain your deposit.
2. In some instances we may ask for a higher deposit, to cover the cost of issuing flights, or when a supplier asks for a higher deposit, for example. In this instance whatever deposit you pay to us is non-refundable, except as mentioned below.
3. Any booking made less than ten weeks prior to the departure date must be accompanied by full payment at the time of making the booking.
4. We shall not change the price of your booking once we have accepted your booking.

7. Special requests

Any special requests relating to your travel arrangements must be sent to us at the time of booking in writing. While we try to meet your reasonable requests, we do not guarantee that they will be fulfilled. If we are able to confirm a special request, we will do so by confirmation in writing to you before your departure date.

8. Changing your booking

We will always do our best to help you with any change to your booking. However, we give no guarantee that we shall succeed. If you require any change, you must tell us by email or in writing. A change may be subject to an administration charge of £70 plus any costs we incur in making the change for you. Please note that costs are likely to be higher, the closer you are to the departure date.

9. Transferring your booking

If you would like to transfer your booking from one person to another, the following terms apply:

1. The transferee must satisfy any special conditions or qualifications applicable to the Holiday.
2. You must inform us about your intention to transfer your booking to the transferee at least 14 days before the departure date in writing or through email.
3. You and the transferee will accept that you and he/she will be jointly and severally liable for full payment of any outstanding sums due in respect of the booking as well as fees, charges or other costs arising from the transfer.
4. Our administration charge for a transfer made more than 30 days before departure is £100. For transfers made within 14 days before departure the administration charge is £200.
5. Please note that some airlines may treat your transfer as a cancellation and re-booking, effectively making your requirement impossible. If this happens, we will try to find an alternative flight but this may cost more than the original flight.
6. We will not refund or compensate you if changes made to your booking, or re-booking, leave you paying for parts of the Holiday Service which you do not use.

10. Cancellation by you

If you or a member of your party needs to cancel your booking, you must tell us by email or in writing. We will not accept a cancellation by telephone alone. Cancellation incurs costs for us. Costs vary considerably and are not always precisely identifiable. We therefore charge a rounded cancellation fee as follows:

Up to balance due date             Loss of deposit including cost of any                                                   flights purchased

70 days – 56 days                       30% of the total cost of the holiday                                                  plus the cost of any flights purchased

55 days – 42 days                       40% of the total cost of the holiday                                                  plus the cost of any flights purchased

41 days – 28 days                       60% of the total cost of the holiday                                                  plus the cost of any flights purchased

27 days – 7 days                         90% of the total cost of the holiday                                                  plus the cost of any flights purchased

Within 7 days of departure     100% of the total cost of the holiday                                                  plus the cost of any flights purchased

1. If you or a member of your party cancels your booking due to an uncontrollable event affecting the Holiday then we shall not charge any cancellation fee as set out in last previous paragraph. Please note that your right to cancel under these circumstances only apply when the Foreign Commonwealth and development office advises against travel to your destination or it’s immediate vicinity. Other terms set out in this paragraph shall apply as is.
2. In any circumstances giving rise to cancellation, we will consider allowing you to transfer the money you have paid, to some other Speke Travel Limited Holiday you choose. But whether we do so is in our discretion, for which we do not have to give a reason.
3. In any of the above circumstances, we will return any money due to you within 14 days.

Note: we strongly recommend that you take out holiday insurance immediately on confirming your arrangements which covers the cost of cancellation.

11. If we cancel your Holiday or make changes

Because we make travel arrangements far in advance, we sometimes have to change an arrangement and very occasionally even cancel a Holiday. If that happens, the following terms apply:

1. We will always inform you as soon as possible about any change. If that happens you may:
2. Accept the change; or
3. Accept our offer of alternative travel arrangements of a comparable standard; or
4. Cancel your booking, whereupon we will give you a full refund of all money paid.
5. We will not compensate you for minor changes outside our control. Examples are changes to flight times, aircraft type or different carriers.
6. Provided your final payment has been made we will cancel your travel arrangements only in circumstances where we have no choice but to do so.

12. If you have a complaint

Your point of contact during your Holiday will vary depending on your location but you will be advised of this within your travel documents.

If you have a problem during your Holiday it is most important that you immediately inform the relevant provider as well as our representative and/or contact us using our 24-hour UK assistance phone number, as detailed within your travel documents. If you complain only after you have returned home, we shall not be able to investigate the problem – for your benefit and ours. If that happens, you may lose your right to compensation.

If you feel our representative has not resolved to your problem, please write to us within 14 days of your return giving us full details of your Holiday and concise details of the complaint and any subsequent history.

13. Your financial protection

Speke Travel Limited is fully bonded with the Air Travel Organisers’ Licence scheme (ATOL) managed by the Civil Aviation Authority.

When you buy an ATOL protected flight or flight-inclusive Holiday from us you will receive an ATOL certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

We also work through the Travel Trust Association (TTA), membership number Q9471. You can find more information about the TTA using the following link – https://www.thetravelnetworkgroup.co.uk/faqs.

14. Booking without flights

1. If the Holiday Service you book with us does not include a flight, then your Holiday will not be protected by the ATOL scheme. For Holidays without a flight, we suggest arranging travel insurance immediately on confirmation of arrangements.
2. We do not provide insurance for day trips or bookings for one accommodation only.

15. Limitations on our liability

1. We want you to enjoy a perfect holiday with Speke Travel Limited. We shall do our best to make this experience special for you. Nonetheless, we must make clear the limitations in law.
2. If we fail to provide the Holiday set out on our website or in our quotes and to which these terms apply, we will pay you appropriate compensation. We are not liable if any failure is due to:
   1. Your own carelessness or negligence in any aspect of your behaviour whilst on Holiday;
   2. Medical emergencies;
   3. Laws, culture and standards of service and behaviour in any country we may visit;
   4. Changes we reasonably make to an itinerary or to accommodation or any other aspect of the management of your booking;
   5. Some third party unconnected with the provision of travel arrangements where we could not reasonably have foreseen or avoided those circumstances;
   6. Any other unusual and unforeseeable circumstances beyond our control;
   7. A specific event or series of events which we or our contractors or providers could not reasonably have foreseen or prevented;

3. We and you are subject to international conventions, when they apply. This may limit the amount of a claim you may make, against us or anyone else.
4. The services and features included in your booking are those specified in our website. If you choose to buy other goods or services during your Holiday, those are not part of our service, even if our representative helps you to buy or arrange them. Accordingly we are not liable to you for any happening in connection with that service or goods.
5. It is a condition of this contract that you take out a policy of travel insurance for every trip outside the UK. You alone are wholly responsible for arranging your insurance. The period of cover should start no later than the date you make your booking with us.

16. Passport, visa and immigration requirements

It is extremely important that you obtain and carefully check travel and immigration documents required for each country you visit. You alone are responsible for obtaining required travel documents for your party. We do not accept responsibility for any delay or problem which may occur in this connection. If we have local representation at the time of any such problem, we will assist you as far as reasonably possible to resolve it.

17. Help we need from you

Your information pack will provide details about your chosen Holiday, but the following are contractual matters:

1. Most Speke Travel Limited Holidays require reasonable physical fitness and appropriate footwear. You should be prepared to walk up to a couple of miles a day, sometimes on uneven or slippery surfaces.
2. To satisfy the majority of our clients, we apply “no smoking” rules in the same way that they are applied by law in the UK. Please note however, that smoking is permitted in some countries we may visit so we cannot prevent third parties from smoking in a bar or restaurant.
3. If we provide medical help to you, whether or not you specifically ask for it, we will provide receipts for all costs (for your insurer) and you now agree to repay us that cost on your return from the Holiday.
4. If at any time, it is our opinion (given by any of our staff or representative) that you are acting in a way which may cause accident, injury, discomfort or extreme displeasure to any other member, we may exclude you from the programme for the remainder of the Holiday. You will understand that this extreme action will not be taken lightly but may be necessary to protect the health, safety or enjoyment of other travellers.

18. Terms and conditions of third-party providers

Many of the services we provide, including options which may occur from time to time during your Holiday, are provided by third parties and not directly by us. Each has their own terms and conditions. Whilst the law provides that we are liable to you in the round, for any failure connected with such a provider, our obligations do not cover every contractual term.

Accordingly, instances may arise where you have no redress, for example, in the purchase of locally produced goods. If our representative warns you of a possible problem, for example related to food, and you choose not to take that advice, then we are not liable for any problem which may arise.

Optional excursions, outside of the pre-booked and paid for itinerary, are undertaken entirely at your own risk.

19. Miscellaneous matters

1. Speke Travel Limited takes your privacy seriously and will only use your personal data in accordance with the Data Protection Act 2018 as fully described in Schedule 1 to this agreement.
2. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
3. Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
4. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver nor indicate any intention to reduce that or any other right in the future.
5. The parties agree that electronic communications satisfy any legal requirement that such communications be in writing.
6. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
7. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017 or otherwise, except that any provision in this agreement which excludes or restricts the liability of the directors, officers, employees, subcontractors, agents and affiliated companies of a party, maybe enforced under that Act.
8. Any communication to be served on either of the parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

9. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales / Scotland / Northern Ireland and the parties agree that any dispute arising from it shall be litigated only in that country.

Schedule 1: Privacy notice

The following information constitutes our privacy notice.

In this Schedule, “we”, “our”, or “us” refers to Speke Travel Limited and “you”, “your” refers to the lead-named person on the booking details all persons on whose behalf a booking is made.

You can contact us by e-mail about privacy at info@speketravel.co.uk.

Introduction

1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us.
2. We take seriously the protection of your privacy and confidentiality. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you, and will not accidentally fall into the hands of a third party.
3. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
4. Except as set out below, we do not use, share or disclose to a third party, any information collected under this contract or otherwise.

1. Definitions

In this Schedule, the following words shall have the following meanings:

“data controller”, “data processor”, “data subjects”, “personal data”, “process”, “processed” and “processing” shall have the meanings respectively, as defined in the Act. Note that “process” and “processing” are defined to include simple events like receiving data into our system, or storing it. Processing is not limited to “doing something with it”.

In this agreement, “personal data”, is limited to data which comes into our hands in some way connected to the terms and conditions of your booking.

2. Data Protection
   1. The obligations described in this Schedule are in addition to our obligations under the Data Protection Legislation.
   2. Under the Act, we are obliged to inform you what personal data we hold about you, or may hold at some future date. We must tell you how we propose to use that data and give you other information.

3. What data we may process in each category

We shall process this basic personal data:

1. Your name, age, personal address, private email address.
2. Telephone number
3. Passport data
4. All other information you gave to us.
5. All data which comes to the attention of any of our representatives or other staff whom you may contact for any reason.
6. Financial information processed through the banking system.
7. Information supplied to us by a third party.
8. Information relevant to the performance of your contract.
9. Technical information relating to electronic communication, which is personal information only when associated with the name or identity of the data subject.

4. The bases on which we process information about you

The Data Protection Legislation requires us to determine under which of six defined grounds we process different categories of your personal information and to notify you of the basis for each category. We mention three categories below. The others are not relevant to your contract.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

When a contract is formed between you and us, in order to carry out our obligations under that contract we must process personal information.

We use your information in order to provide you with our services under that contract.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Only when you have given us explicit permission to do so, do we process your personal information under the basis of consent.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by telling us. However, if you do so, you may not be able to use our services further.

Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

5. Specific uses of information you provide to us

Booking and pre-booking enquiries

We use your personal information to arrange, process and confirm your booking and to answer any pre-booking enquiry you may have. While making your travel arrangements, we will need to disclose personal data to the suppliers of the services which are part of your booking.

Communicating with you

When you contact us, whether by telephone or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you at a later time.

Dealing with complaints

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

We may compile statistics from information relating to complaints to assess the level of service we provide, but not in a way that could identify you or any other person.

6. Management of your information

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you.

To obtain a copy of the information we hold about you, please contact us info@speketravel.co.uk.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of information

If you wish us to remove personally identifiable information from our record, you should contact us at info@speketravel.co.uk .

If you do so we have no alternative than to treat your request as notice to terminate this contract. If that happens, termination will accord with the provisions in this contract.

All provisions in this contract relating to termination, express and implied, will follow.

Verification of your identity

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

7. Post termination
   1. Physical goods of yours, which we necessarily hold as part of our contractual relationship are not personal data and are not affected by the Act.
   2. Upon termination of our agreement with you, we and any contractual data processor will:
      1. delete all your personal data from our electronic records by some method which prevents future re-activation of that data.

3. We shall not destroy or delete all your data and retain such personal data for six years, for these reasons:
   1. for accounting and taxation purposes;
   2. to provide evidence if required in connection with a legal claim;
   3. for any other reason where the law provides a six years limitation period;
4. If any event occurs which requires us lawfully to continue to retain data beyond that period, then we may do so.

1. Covid-19

FCDO advice

Please note that the Foreign, Commonwealth & Development Office (FCDO) currently advises against all but essential travel to a number of overseas destinations, including popular holiday destinations in which we operate. However, many of these destinations remain open and welcoming to UK tourists and flights to and from these destinations continue to operate. Whilst holiday destinations remain open to UK tourists, flights continue to operate and holiday services can be performed, we will continue to offer holidays to our customers who wish to travel.

If you book a holiday with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary times. You are also required to purchase a specialist travel insurance which includes certain cover for Covid-19.

You are required to read and accept this Acknowledgment of Risk which hereby forms part of your contract with us.

Travel advice

For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.

Insurance

You must purchase specialist travel insurance policy available which includes specific cover for Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to a FCDO advisory against travel], You can choose to purchase the travel insurance offered by us on our website or a comparable alternative. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.

Cancellation – the following clauses are in addition to our standard cancellation terms and charges:

Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in clause 10 of these booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel. 

Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in clause 10 of these booking conditions, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic.

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

• If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.

If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:

1. Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers);
2. If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our booking conditions;
3. Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.

If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.

• You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.

Your holiday experience

You acknowledge that the suppliers providing your holiday will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of facemasks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability and temperature testing. We do not expect these measures to have a significant impact on your enjoyment of your holiday and all measures will be taken with the purpose of securing your safety and those around you.

Events Beyond Our Control

In these booking conditions, “Events Beyond Our Control” means a situation which is beyond our or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these booking conditions, we have no liability including for compensation, costs and expenses in such situations.